[Company / Industry] Global Power Technology Leader / Manufacturing
[Position] Senior Customer Engineer (Quality/Service)
[Reporting Line] Global Customer OEM Leader HQ / Asia HQ Account Leader
[Employment Type] Permanent
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
Global Power Technology Leader
Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
Leads containment activities.
Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.
Ensures products and process development meet quality standards.
Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.
Participates in change management activities by verifying products and processes, developing key measures, analysing data for decision support, and presenting results to plant leadership.
Leads audits of processes and quality systems.
Works with purchasing to improve the quality of purchased parts.
Serves as a quality technical resource to other functional areas.
May coach and mentor less experienced quality engineers.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Quality Leadership - Demonstrates knowledge of the Company Operating System, quality management systems by applying the ten practices to assess business segment and functional performance, set strategy aligned with business needs and create consistency of purpose for continuously improving products, processes, services; enables data driven decision making and removes barriers to enable individuals to have line of sight to the customer; uses metrics to drive continuous improvement.
Statistical Foundations - Applies foundational statistical concepts required to run appropriate statistical tests and ensure the quality of data and correctness of the conclusions by using standard practices, choosing the right sample size, confidence level, level of significance, type of test; applies knowledge of statistics in cleansing or modeling such as outlier detection, survival analysis, time series, rank statistics, imputation, probability distribution fitting among many techniques.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
Dimensional Metrology - Applies dimensional measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer and product requirements.
Mechanical Metrology - Applies mechanical measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer, and product requirements.
Physical Metrology - Applies physical measurement science in the development and application of measurement/inspection processes that deliver capable measurement results, supporting design validation and conformity assessment meeting regulatory, customer, and product requirements.
Quality System Management - Guides in the practice and application of quality system standards required by international certification bodies, industry specific regulatory authorities and customer’s contractually specified requirements
Non Destructive Evaluation - Interprets the results of standard test methods to identify nonconforming indications against approved acceptance criteria to inspect components; develops new test methods or probes to detect features of interest when existing methods are inadequate to successfully assess the material and/or geometry to solve problems; identifies emerging inspection technologies considering detection limits, equipment cost, and processing speed to improve inspection effectiveness.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.
[Education, Licenses, Certifications and Experience]
Mechanical or Engineering major Preferred or equivalent degree in required
Intermediate level of relevant work experience required
Strong problem solver and prompt decision maker
Proven customer management skills
Team leadership skills
Good command of English and Korean communication skills
If you are interested, please contact +82-2-6123-0100