JOBs, NEWs and Advice

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer [Position] Customer Success Executive [Function] Sales [Reporting Line] Korea Country Director [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim COMPANY DESCRIPTION: Global leading provider of high technology tools and systems for research and industry. PRIMARY PURPOSE: To plan and manage all activities relating to the sale, supply and support of contracts, training and system upgrades including the delivery of successful promotional programmes and campaigns in Korea, utilising telemarketing and web-based activities for all BU'S present in the Korea Office. To identify and develop influential relationships with significant current and potential a•stomers in order to fully understand their needs, using this to facilitate both increased sales of current products. To support the achievement Of budgeted sales (value and v이ume), product mix. To provide an administrative service to the Korea Sales Team, operating With minimum supervision and showing flexibility and the ability to prioritise. JOB DESCRIPTION: [ORDER MANAGEMENT] • To provide monthly forecast forsalesof contracts, training and upgrades • To manage the order process including packing, shipmentand invoicing / debt collection • Responsible for the review of all terms and conditions in contracts [PRODUCT PROMOTION AND SALES] • To handle customer enquiries • To plan and co-ordinate the delivery of successful promotional programmes and campaigns in • To identify and engage with key customer accounts, both current and potential to define • To establish best practice promotion methodologies across territory • Attend customer meetings and conferences for the promotion Of CTU • Maintain good customer and OEM relationships, providing regular contact and developing self • Work With Business Managers to develop and maintain support agreement sales procedures • Convert warranty customers to support agreements, keeping current support agreements in • Follow up on open quotes • Conducting campaigns for specific service opportunities • Input to one or more databases and other records to track leads, quotes sales and other • Provide input to accounting department to assure proper support agreement billing (credits) • Maintain databases and other records and generate reports demonstrating results of support • Collect and compile competitive support agreement information • Provide support to colleagues such teams, service engineers, • Proactively identify issues and develop thorough and well-defined recommendations and • Contribute to the development Of new support agreement products • Review, make recommendations, and implement changes to the daily operations, procedures, • Responsible for the timely publishing of Key Performance Indicator Reports in agreed formats • Point of contact for customers on delivery dates • Interface With parent organization for issues relating to open orders, delivery schedule, and • Responsible for the daily management of administration functions including first line • Assist with inventory management for all business inventory • Identifies and prepares routinely or on a project basis reports for management on the State Of • Maintain an accurate and up to date CRM • Operate at all times in accordance with health and safety at work legislation • Undertake any other tasks or responsibilities in line with the scope and level Of responsibility [CUSTOMER CONTACT] • Communicate With customers in a timely manner • Promote a positive image of the Company in all communications With customers • Ensure that the customer is kept up to date With latest product and service information. [REPORTING] • Provide sales/marketing and administration reports within the agreed standards • Feedback information, suggestions, recommendations to purchasing patterns, product [GENERAL] • Maintain and develop knowledge Of assigned products and their common applications, • Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and oOther market intelligence whilst in contact with the customer • Assist in knowledge transfer by training customers and other company employees when • Perform work safely at all times, maintaining an up to date knowledge of health & safety • Participate in training and development activities as required • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required [MAIN WORKING RELATIONSHIPS] • Works Closely With sales representatives and management • Works closely with customers • In addition to the above described duties, the post holder may be requested to perform other [TYPICAL PEFORMANCE MEASURES] • Customer Satisfaction Levels • Quality Of relations and feedback from OEM partners • Sales volume and value for CTU • Future order book value/ volume • Lead generation • System and contract referrals. JOB REQUIREMENTS: [EDUCATION / QUALIFICATIONS] • Relevant materlal science degree essentlal, addltlonal buslness [PROFESSIONAL SKILLS / ABILITIES] • Must have experience of analytical instruments in a NanoTech • Good understanding of the part applications and methods play in the sales of scientific instruments products • Applications knowledge on related techniques - eg EDS, EBSD, AFM, NMR, • Good understanding Of customer requirements and how to use • Organised, with solid administrative/reporting skills and proficient PC skills • Must be prepared and able to travel and stay overseas as required without • Clean driving licence • Commercially astute [PERSONAL QUALITIES] • Adaptable, able to flex to needs of customers, team and the business • Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement • Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing the Company and distributor demands in meeting the ultimate customers needs effectively • "Can do" attitude – Decisive, able to work around issues to deliver performance • Superior communication and interpersonal skills to engage with and manage through people • Strong analytical & negotiation skills, with track record of effective, difficult negotiations • Rounded in approach – sees bigger picture as well as own priorities and needs • Must be prepared to travel extensively (like to be up to 60% of time) If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer [Position] Territory Sales Engineer [Function] Sales [Reporting Line] Korea Country Director [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim COMPANY DESCRIPTION: Global leading provider of high technology tools and systems for research and industry. PRIMARY PURPOSE: To achieving budgeted sales (value and volume), both for sales, product mix; and to develop relationships by supporting customers in order to facilitate increased sales JOB DESCRIPTION: [KEY RESPONSIBILITIES] • Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers, distributors and agents • Develops and manages the annual process of: creating sales strategies and plans, sales assumptions, projections and goals. Evaluates market conditions and the timely adjustment of sales strategy to successfully adapt to those changes • Monitors and reports monthly the status of: sales vs. target, competitor activity, distributor / agent news, market opportunities and promotion programs • Initiates, plans and executes workshops, seminars and customer trainings • Establishes and maintains a distributor / agent training and development program. Adjusts program to meet the needs of distributors, agents and market conditions consistent with the long-term goals of the company • “Reach through” distributors and agents, where necessary, to ensure end-user satisfaction, taking corrective action (development actions) where necessary • Support and run joint marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising • Support distributors and agents on major bids, ensuring they are won at best price and terms. Intervene personally with end-users as appropriate. Personally lead major bids and win at best price and terms • To maintain and grow relationships with key customers, distributors and agents • Propose, agree and deliver strategic account development objectives • To make sure that the CRM is maintained and kept current • Uphold the Company Brand integrity and operate in a manner consistent with the Company brand values • Ensures that all orders and other customer communications are promptly and accurately handled. Takes appropriate action to communicate customer service problems to customer support team • To manage overall customer satisfaction • Build and maintain effective working relationships with staff in all functions of the business, (particularly marketing, operations and customer service) and with colleagues in group market development world-wide • The management of the post-sales support operations as appropriate including the provision of training to customers • The measurement and control of revenue, costs and operational performance so as to achieve agreed financial results. Ensuring maximisation of returns on billable services and pricing adjustments where necessary • The monitoring of non fiscal performance parameters such as response times, installation time and quality to ensure continual improvement to efficiency and customer service • To manage the provision of effective training courses to customers and those interested in gaining basic knowledge of techniques and applications or our products • Willing and able to travel extensively within Korea as well as other countries as required. [KEY PERFORMANCE MEASURES] • Sales volume and value for systems • Future order book value/ volume; bid/ win ratio • Sales/ cost of sales ratios • Lead generation JOB REQUIREMENTS: [EDUCATION / QUALIFICATIONS] • Relevant material science degree essential, additional business qualification or PhD desirable [PROFESSIONAL SKILLS / ABILITIES] • Experience of working with at least one of the following techniques: NMR, AFM, EDS, EBSD, WDS, Nanomanipulators and Raman • Experience of dealing with customers and distributors in the field working with analytical instruments in a NanoTech environment • Experience of successfully managing and motivating distributors in an international, high technology environment, or experience from within a distributor to the industry sector • Excellent language skills - English spoken and written • Progressive business management experience within sales and/or marketing, experience of managing business development activities useful • Process and procedural oriented. Understands how business processes can be used to reduce cost and improve performance to ensure customer satisfaction and enhance/develop the the Company brand in the market • Commercial understanding - able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for the Company whilst balancing the needs of distributors • Understands interfaces to related functions – Marketing, Operations etc. and works effectively across them • Experienced in the use of advanced channel management techniques, e.g. incentivisation would be welcomed • Proficient PC skills including MS Office Desirable ▪ Commercially astute • Strategically experienced – able to create and implement strategy for area of responsibility. [PERSONAL QUALITIES] • Adaptable, able to flex to needs of customers, team and the business • Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement • Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing the Company and distributor demands in meeting the ultimate customers needs effectively • "Can do" attitude – Decisive, able to work around issues to deliver performance • Superior communication and interpersonal skills to engage with and manage through people • Strong analytical & negotiation skills, with track record of effective, difficult negotiations • Organised, with solid administrative/reporting skills • Full driving licence preferable • Rounded in approach – sees bigger picture as well as own priorities and needs • Must be prepared to travel extensively (like to be up to 60% of time) If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer [Position] Customer Segment Analyst [Function] Marketing [Reporting Line] Head of Marketing, ESEA [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim COMPANY DESCRIPTION: Global leading provider of high technology tools and systems for research and industry. PRIMARY PURPOSE: To conduct Industry, Academic & Government based customer and market analysis to identify key opportunities across the Company's Business Units. Align and collaborate with BU Marketing, Group Marketing, to develop tailored marketing programs that align with industry and government roadmaps. To collaborate with local marketing communication teams to maximise lead generation and return on marketing investment (ROMI). To work closely with business units for the commercialisation process of NPI including alignment on value proposition, commercial readiness and introduction plans. JOB DESCRIPTION: • Target market sensing and market intelligence • Plan and design industry focused campaign, tactics along with company strategy and focus [KEY PERFORMANCE MEASURES] • Market sensing and segment report • Opportunity generation and lead conversion • NPI success • Internal communication and engagement with business units, alignment with the business objectives, content, and target customers • Work with marketing communication team to develop precision marketing campaigns • Engage and communicate with defined industry KOL’s and key accounts. • Develop, manage industry segment media coverage • Other tasks assigned by line manager JOB REQUIREMENTS: [EDUCATION / QUALIFICATIONS] • Relevant science degree essential, additional business qualification desirable [PROFESSIONAL SKILLS / ABILITIES] • Minimum 2 years’ experience in related industry segment • Good customer communication skills • Written and oral English / Korean If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100