[Company / Industry] Logistics and Supply Chain / Supply Chain Solution
[Position] Field Service Team Lead
[Function] Engineering
[Reporting Line] Head of Field Services, APAC
[Employment Type] Permanent
[Compensation] TBD
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
Company Description:
World's leading supplier of integrated automated technology, software and services to optimize the supply chain
Job Description:
Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
Report on designed/installed equipment, which is not performing to the design specifications.
Manage allocated assets including spare parts, computers and tools.
Ensure high standard of service, skill, ability with current products.
Resolve within a reasonable time any equipment faults and ensure quality of output.
Involvement in continual improvement activities.
Ensure all paperwork is completed and submitted on time and correct.
Escalate issues in a timely manner.
Ensure Operations are informed of any improvements.
Develop and maintain effective on-going relationships with customer.
Recognize and report sales opportunities for Customer Service and all other divisions of the Company.
Use hazard identification tools and systems to ensure safe work practices are used and work areas and customer sites are hazard free.
Ensure compliance of all health & safety legislation assignments undertaken.
Represent the company in a professional manner at all times.
Ensure customer satisfaction
Job Requirements:
Engineer level ( good experienced Engineer)
Possess a 4 year bachelor degree in Electrical (not electronics) /Mechanical/Mechatronics Engineering/Automation/Automobile(Automotive)/Controls & Measurement
Able to travel to all sites (mainly Dongnam or Gunpo) travel to other sites will be planned and informed in advance.
Preferably with experience in leading a team. This role will be leading the service team in technical matters.
Preferably with experience as an electrician or controls engineer
Basic understanding of Mechanical parts
Physically fit to handle heavy equipment (~20kg)
Ability to supervise field electrical works
Proficiency in English (written & spoken) is mandatory.
Possesses a related national qualification (preferably in electrical engineering)
Ability to use design software design tools (AUTOCAD or Eplan) at a level of modifying given drawings from Design team or development team.
Understanding or OH&S requirements
If you are interested, please contact +82-2-6123-0100