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    Simon S. Kim
    Feb 04, 2021

    Customer Service Specialist

    in Current Job Openings

    [Company / Industry] Global Dairy and Food Company / Food Production

    [Position] Customer Service Specialist

    [Function] Supply Chain

    [Reporting Line] Supply Chain Manager

    [Employment Type] 1 year Contract

    [Compensation] TBD

    [Location] Seoul, Korea

    [Consultant in charge] Simon S. Kim


    Company Description:

    Global player in dairy and food production


    Job Description:


    • CUSTOMER SERVICE

    • Contact person (SPOC = Single point of contact) for all customers

    • Entry, Control and Validation of all incoming Customer Orders in SAP

    • Ensure/un-block credit limit of customer order

    • Check the sales promotion and plan the deployment aligned with sales forecast

    • Creation and Distribution of out-of-stock list to the customer; possibly organizing subsequent deliveries

    • Information and coordination regarding delayed deliveries

    • Fulfill customer requests (missing documents, delivery notes, invoices, etc.)

    • Allocate and transfer inventory to the correct storage location (unrestricted, restricted, blocked)

    • CS KPI – Reporting


    • INBOUND MANAGEMENT

    • Ensure integrity of accompanying documentation for incoming finished goods

    • Update of inbound information and share with 3PL _ Trace and monitor regularly in-transit status of all products including promotional items considering the lead time with inventory level

    • Payment process

    • Customs duty _Check custom/duties with the local authority to get imported goods released and Report to SC Mgr. and coordinate with the Shared SVC team

    • HQ invoice _ Check HQ Price & Invoice with the Shared SVC team to be paid in time

    • Ensure and manage Korea-EU FTA documentation and contact with Korea Diary Industries Association

    • Manage the Information and Check the GSL status_ list for all items

    • Communicate with customers _ inventory, GSL etc

    • Control the damaged goods and manage the write off schedule

    • Check the ending and goods in-transit stock on a weekly & monthly basis

    • Execute daily inventory reconciliation between 3PL WMS and SAP

    • Identify stock discrepancy reason communicating with 3PL and provide right action guidance

    • Allocate and transfer inventory to the correct storage location (unrestricted, restricted, blocked)

    • Monthly meeting with 3PL


    • Customer Claims management

    • Validate the reason caused and find the solution to compensate/ to avoid the same issue:

    • Processing of claims in SAP (return order): Control, Collect and assign returns in coordination with customers and logistics provider

    • Creation of internal and external credit notes / debit notes via SAP


    • Master Data Management

    • Maintain Master Data on customers (hierarchy, sales conditions on invoice, etc)

    • Maintain Master Data on local view of finished goods (hierarchy, local tariff, GSL, GR processing time, supplying price, etc)

    • Create/Maintain the logistics information into the relevant systems for locally co-packed products

    • Collect, list up all the master data and share information with team and customers

    • Set up Master data for new customer (Retail partner) – Project


    • Role as Key-User SC-SD

    • Participate in SC/SD support committee and maintain/support SAP issues

    • Set-up the SAP supporting process with IT team

    • Create service tickets to solve the issues on SAP/ to evolve SAP function


    • OUTBOUND MANAGEMENT

    • Manage the customer’s regular order to Delivery

    • Manage the delivery documents

    • Check the order volume to optimize truck

    • Communicate with Commercial team for any specific orders _ sample delivery, urgent delivery

    • Communicate with 3PL - Manage of customer’s claim


    Job Requirements:


    • Minimum 5 years of relevant work experience

    • Prefer candidates from Dairy or Food & Beverages industry

    • Familiarity with SAP

    • Native Korean / Fluent English

    • Note that this is a 1 year contract role


    If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100



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