rightpersOn KOREA logo 라이트퍼슨코리아 로고
  • Clients

  • Candidates

  • JOBs and NEWs

  • About Us

    • Contact
  • Home

  • More

    Use tab to navigate through the menu items.
    To see this working, head to your live site.
    • Categories
    • All Posts
    • My Posts
    Simon S. Kim
    Oct 26, 2020
      ·  Edited: Oct 30, 2020

    Customer Service Supervisor

    in Current Job Openings

    [Company / Industry] Global healthcare logistics company / Supply and Logistics

    [Position] Customer Service Supervisor

    [Function] Customer Services

    [Reporting Line] Customer Services Manager

    [Employment Type] Permanent

    [Compensation] TBD

    [Location] Seoul, Korea

    [Consultant in charge] Simon S. Kim


    Company Description:

    Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments.


    Job Description:


    [Main Purpose]

    To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management, meetings, meetings with clients if required, assisting auditors.


    • To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames

    • To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks)

    • Working with customers on daily basis with the aim of developing an excellent working relationship

    • Analysis of repetitive operational problems and development of possible service solutions.

    • Advise customer latest booking times and documentation required

    • Booking shipment with use of the Company booking system

    • Supporting other departments within the Company – Customer Relationship Management/Transport/Operations and Sales

    • Supplying customers with the Company Service information,

    • Potential customer information to be given to the Sales department

    • Keeping Customer services team holiday, sickness, overtime records

    • Arranging Customers Services shift Roster

    • Attending management meetings weekly

    • Attending meetings with customers if required

    • Assisting auditors if required

    • Training Customers services staff

    • Overseeing daily Customer Services operations and monitoring level of service provided


    Job Requirements:


    [Knowledge]

    • PC/System Literate

    • Ability to deal with inquiries and day to day issues

    • Prefer candidates with; International Logistics knowledge, Understanding of Central Lab and Clinical Trial Supplies industry, Different temperature requirements for the transportation of shipments, Multilingual


    [Skills and Abilities]

    • Excellent communication skills

    • Excellent problem solving and prioritization skills essential.

    • Excellent teamwork skills.

    • Flexibility in working hours required.

    • Prefer candidates with; Complete and thorough understanding of Aviation/Airline Networks, Excellent communication skills with the ability to influence others, Ability to use own initiative in order to research and grow professionally and gain extra experience


    [Experience]

    • Experience of Courier or Freight Industry

    • Working with key decision makers

    • Able to influence others to ensure business targets are met.

    • Working within a busy environment

    • Prefer candidates with an understanding of the services provided by Integrators


    [Qualifications]

    • Excel/Word Qualifications

    • Prefer candidates with; Forecasting/Analytical qualifications, relevant International Trade licenses


    If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100

    0 comments
    0
    0 comments
    • LinkedIn Social Icon
    • Facebook Social Icon
    • Twitter Social Icon

    3F KiWoom Yes Savings Bank Building, 422 NonHyunRo, GangNamGu, Seoul Korea 06223

    Tel +82-2-6123-0100   Fax +82-2-6123-0188   Email korea@rp4rp.com

    Recruitment License: International F1201220120010 / Domestic 2017-3220163-14-5-00040

    rightpersOn KOREA is a partner company of en world Group

    rightpersOn KOREA Inc. ​라이트퍼슨 코리아(주)