[Company / Industry] Global healthcare logistics company / Supply and Logistics
[Position] Customer Service Supervisor
[Function] Customer Services
[Reporting Line] Customer Services Manager
[Employment Type] Permanent
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments.
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management, meetings, meetings with clients if required, assisting auditors.
To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames
To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks)
Working with customers on daily basis with the aim of developing an excellent working relationship
Analysis of repetitive operational problems and development of possible service solutions.
Advise customer latest booking times and documentation required
Booking shipment with use of the Company booking system
Supporting other departments within the Company – Customer Relationship Management/Transport/Operations and Sales
Supplying customers with the Company Service information,
Potential customer information to be given to the Sales department
Keeping Customer services team holiday, sickness, overtime records
Arranging Customers Services shift Roster
Attending management meetings weekly
Attending meetings with customers if required
Assisting auditors if required
Training Customers services staff
Overseeing daily Customer Services operations and monitoring level of service provided
Ability to deal with inquiries and day to day issues
Prefer candidates with; International Logistics knowledge, Understanding of Central Lab and Clinical Trial Supplies industry, Different temperature requirements for the transportation of shipments, Multilingual
[Skills and Abilities]
Excellent communication skills
Excellent problem solving and prioritization skills essential.
Excellent teamwork skills.
Flexibility in working hours required.
Prefer candidates with; Complete and thorough understanding of Aviation/Airline Networks, Excellent communication skills with the ability to influence others, Ability to use own initiative in order to research and grow professionally and gain extra experience
Experience of Courier or Freight Industry
Working with key decision makers
Able to influence others to ensure business targets are met.
Working within a busy environment
Prefer candidates with an understanding of the services provided by Integrators
Prefer candidates with; Forecasting/Analytical qualifications, relevant International Trade licenses