[Company / Industry] Global healthcare logistics company / Supply and Logistics [Position] Customer Service Supervisor [Function] Operations and support [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim +82-2-6123-0100 Company Description: Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments. Job Description To monitor inbound/outbound shipments to ensure timely delivery To advise customers on any services related issues Working with customers and develop excellent working relationship Analysis of operational problems and development of service solutions. Advise customer latest booking times and documentation required Booking shipment using the company booking system. Supporting other departments – Customer Relationship Management / Transport / Operations and Sales Supplying customers with Service information, Potential customer leads passed on to the Sales department Keeping personnel records Arranging Customers Services shift Roster Attending management meetings weekly Attending meetings with customers if required Assisting auditors if required Training Customers services staff Oversee Customer Services operations and monitor level of service provided Job Requirements 3~5 years of work experience in Courier or Freight industry Experience in working with key decision makers Excellent communication, persuasion and negotiation skills Ability work under pressure and multi-task Problem solving and prioritization skills Flexibility in working hours PC / system literate If you are interested, please contact simon.kim@rp4rp.com
