Senior UX Researcher

[Company / Industry] Global OTA (Online Travel Agency)

[Position] Senior UX Researcher

[Function] Research / Sales support

[Employment Type] Permanent

[Reporting Line] TBD

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim  

Company Description:

One of the world's largest travel platforms, leveraging their platform and technology capabilities across an extensive portfolio of businesses and brands to orchestrate the movement of people and the delivery of travel experiences on a both local and global scale.

Position Description:

As a Sr. UX Researcher, you will define and execute on the user research strategy and daily processes for one product area using a variety of methods including field studies, lab testing, remote testing, and more. You will collaborate with business partners and User Experience teams to outline research plans, execute research, consolidate findings, and present actionable insights.

Job Description: 

• Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design

• Work closely with partners across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research plans

• Identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints

• Actively find opportunities to improve the user experience and better serve business needs using research

• Be accountable for running and ensuring quality of user research within your area of focus

• Manage and lead vendor-base research projects and relationships

• Consolidate research findings, often from multiple sources, into a short, concise, actionable story for partners and product teams

• Describe and present your methods, design explorations and tradeoff rationale to peers, team partners, business partners and UX leadership

• Estimate work effort and define needed deliverables

Job Requirements: 

• Extensive practical experience with qualitative and quantitative research methods.

• Advanced ability to articulate and visualize both qualitative and qualitative results

• Experience working firsthand with UX design and software product teams

• Ability to plan and lead generative research to define new design concepts

• Ability to develop creative, flexible and rapid approaches to user experience problems

• Multi-task across multiple projects and studies going on simultaneously and working with outside vendors where required to conduct research

• Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day

• An outgoing, persuasive personality with an ability to lead and clarify lateral thinking

• A natural curiosity that leads you to always wonder how and why people use our products the way they do

• A thirst for constant learning and improvement

• Excellent written and verbal communication skills

Experience: 

• More than 5 years professional experience, with a least 3 years experience working with product teams and UX designers on software interfaces

• BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Masters degree a plus)

• Experience working within agile design and development teams (not mandatory)

If you are interested, please contact simon.kim@rp4rp.com