Customer Service Specialist - Korea

[Company / Industry] Online Community and distributor of electronics / Electronics

[Position] Sales Manager

[Function] Customer Service / Sales

[Reporting Line] CS Manager

[Employment Type] Full time

[Compensation] TBD

[Location] Seoul, Korea

[Global HQ] New Jersey, USA

[Consultant in charge] Simon S. Kim

Company Description:

A leading global online community for electronics enthusiasts, providing resources, tools, and inspiration for makers and innovators

Job Purpose:

The Company is looking for a Customer Service Specialist to support their Korea business. The role requires strong local language capability, clear communication, and a high level of ownership. The focus is to deliver timely, accurate, and reliable support while ensuring a positive customer experience.

[Key Responsibilities]

• Handle customer enquiries through phone and email with speed and clarity

• Provide support in Korean and English, ensuring accurate understanding of customer needs

• Manage order processing, follow-ups, and issue resolution end to end

• Take ownership of customer concerns and ensure timely closure

• Work closely with Sales, Operations, and Logistics teams to resolve queries

• Maintain clear records of customer interactions and actions taken

• Identify recurring issues and highlight improvement opportunities

  
  

[Requirements]

• Proficiency in Korean (spoken and written) is essential

• Good working knowledge of English, with the ability to communicate in English.

• Strong customer handling skills with a calm and professional approach

• Ability to respond quickly while maintaining accuracy

• High sense of accountability and ownership

• Good problem-solving skills and attention to detail

• Ability to work collaboratively across teams

  
  

[Preferred Profile]

• Prior experience in Customer Service or Order Management

• Familiarity with ERP or CRM systems

• Experience supporting B2B customers is an advantage

  
  

[Key Competencies]

• Customer focus

• Clear communication

• Accountability and ownership

• Speed with accuracy

• Team collaboration

If you are interested, please contact simon.kim@rp4rp.com, +82-2-6123-0100