Financial Services Operations Lead

[Company / Industry] Mobile Services Company / Value Added Distribution company for mobile telecommunications

[Position] Financial Services Operations Lead

[Function] Finance / Operations

[Reporting Line] APAC Director

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

World’s leading mobile services company for managing devices and accessories across the wireless ecosystem.

Job Description: 

• Drive the operating rhythm of financial service delivery as well as provides (and actively drives) the organisation with key insights to problem solve, find efficiencies and generally improve the services.

• Drive continuous improvement and internal efficiencies (supply chain improvements, IT enhancements, finance/commercial & warehouse operations etc) to reduce cost and improve margins

• Handle enquiries from customer relating to service gaps, process, service development, etc.

• Develop and build relationships with key external contacts and conduct regular meetings to review performance and operational issues

• Enforce procedures to ensure products are reviewed, approved, and validated during key lifecycle points

• Understand the annual and project budget process and maintain cost within the plans

• Participate in functional, technical, and interface requirements gathering and ensure requirement changes are included in final design documentation

• Owns the exception management process for the market and the reporting/execution of resolutions

• Execute, per provided end to end play book for client delivery of Financial Services product solutions

• Provides support in developing, implementing and administering client level and Business analytics reporting in support of the Business

• Ensure there is confidence and satisfaction in the service customers receive

Job Requirements: 

• Extensive experience in service orientated product industry and commercial/finance management within large global companies with demonstrated experience in building successful multi-level relationships. Ideally within the telecommunications industry

• Demonstrated experience in ERP, Inventory Management Systems, and sales portal implementation/ deployment

• Working experience with financial services products and external financial partners

• Proven ability to identify, articulate and translate business opportunities and customer experience needs into effective operational processes

• Significant breadth and depth of experience across multiple disciplines including IT, Operations, Analytics/Reporting and Customer Experience

• Expert in MS Excel and Power Point

• Bachelor’s degree in Business Administration or Finance

• Fluent English / Native Korean

If you are interested, please contact simon.kim@rp4rp.com  +82-2-6123-0100