Customer Service Specialist

[Company / Industry] Global Dairy and Food Company / Food Production

[Position] Customer Service Specialist

[Function] Supply Chain

[Reporting Line] Supply Chain Manager

[Employment Type] 1 year Contract

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

Global player in dairy and food production

Job Description:

• CUSTOMER SERVICE

  • Contact person (SPOC = Single point of contact) for all customers

  • Entry, Control and Validation of all incoming Customer Orders in SAP

  • Ensure/un-block credit limit of customer order

  • Check the sales promotion and plan the deployment aligned with sales forecast

  • Creation and Distribution of out-of-stock list to the customer; possibly organizing subsequent deliveries

  • Information and coordination regarding delayed deliveries

  • Fulfill customer requests (missing documents, delivery notes, invoices, etc.)

  • Allocate and transfer inventory to the correct storage location (unrestricted, restricted, blocked)

  • CS KPI – Reporting

• INBOUND MANAGEMENT

  • Ensure integrity of accompanying documentation for incoming finished goods

  • Update of inbound information and share with 3PL _ Trace and monitor regularly in-transit status of all products including promotional items considering the lead time with inventory level

  • Payment process

    • Customs duty _Check custom/duties with the local authority to get imported goods released and Report to SC Mgr. and coordinate with the Shared SVC team

    • HQ invoice _ Check HQ Price & Invoice with the Shared SVC team to be paid in time

  • Ensure and manage Korea-EU FTA documentation and contact with Korea Diary Industries Association

  • Manage the Information and Check the GSL status_ list for all items

  • Communicate with customers _ inventory, GSL etc

  • Control the damaged goods and manage the write off schedule

  • Check the ending and goods in-transit stock on a weekly & monthly basis

  • Execute daily inventory reconciliation between 3PL WMS and SAP

  • Identify stock discrepancy reason communicating with 3PL and provide right action guidance

  • Allocate and transfer inventory to the correct storage location (unrestricted, restricted, blocked)

  • Monthly meeting with 3PL

• Customer Claims management

  • Validate the reason caused and find the solution to compensate/ to avoid the same issue:

  • Processing of claims in SAP (return order): Control, Collect and assign returns in coordination with customers and logistics provider

  • Creation of internal and external credit notes / debit notes via SAP

• Master Data Management

  • Maintain Master Data on customers (hierarchy, sales conditions on invoice, etc)

  • Maintain Master Data on local view of finished goods (hierarchy, local tariff, GSL, GR processing time, supplying price, etc)

  • Create/Maintain the logistics information into the relevant systems for locally co-packed products

  • Collect, list up all the master data and share information with team and customers

  • Set up Master data for new customer (Retail partner) – Project

• Role as Key-User SC-SD

  • Participate in SC/SD support committee and maintain/support SAP issues

  • Set-up the SAP supporting process with IT team

  • Create service tickets to solve the issues on SAP/ to evolve SAP function

• OUTBOUND MANAGEMENT

  • Manage the customer’s regular order to Delivery

  • Manage the delivery documents

  • Check the order volume to optimize truck

  • Communicate with Commercial team for any specific orders _ sample delivery, urgent delivery

  • Communicate with 3PL - Manage of customer’s claim

Job Requirements:

• Minimum 5 years of relevant work experience

• Prefer candidates from Dairy or Food & Beverages industry

• Familiarity with SAP

• Native Korean / Fluent English

• Note that this is a 1 year contract role

If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100