[Company / Industry] Global Power Technology Leader / Manufacturing
[Position] Product Application Engineer
[Reporting Line] Korea Account Manager
[Employment Type] Permanent
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
Global Power Technology Leader
Assists in developing technical specifications, implementing designs, and delivering high performance, low-cost equipment or system results integrated with customers’ solutions
Interface with sales and marketing teams to design and deliver solutions.
Apply basic knowledge of engineering principles and practices to assigned tasks
Uses prescribed and innovative methods, and works with adequate guidance.
Participates as a team member and actively contributes towards team goals.
Carry out partially defined and moderately complex tasks.
Demonstrate good understanding and applies knowledge of an engineering discipline.
Apply engineering and/or scientific skills and continues to develop experience in creating engineering solutions.
Installation Quality Assurance (IQA) - Has a basic understanding of the Installation Review Process, including the tools and processes associated with the various markets.
Cross-Functional Design Review - Can conduct a cross-functional design review with limited guidance. Has completed at least one formal design review, either independently or with assistance.
Product Validation - Understands the measures of data quality, methods of analysis and available tools. Includes the understanding of the work flow required to schedule, install, setup, calibrate, and operate the equipment associated with testing.
Project Management - Can apply the principles, techniques, and procedures of project management, and is able to use the tools appropriately as part of their work with limited assistance.
Manage Customer Relationships - Basic understanding of techniques and tools to enhance productivity (i.e. schedules, appointments, call plans, etc). Has a basic understanding of attitudes and behaviors to establish relationships and build trust. Understands the need to and responds with the appropriate time frame to customer needs."
[Education, Licenses, Certifications and Experience]
College, University, or equivalent degree in Engineering required. Strong consideration will also be given to candidates who have equivalent Engineering experience and are also working towards an Engineering degree.
5 ~10 years of previous customers service experience preferred.
Strong problem solver and prompt decision marker
Proven customer management skills
Team player and prompt execution capability
Good command of English and Korean communication skills