[Company / Industry] Nano Technology / Industrial Equipment Manufacturer
[Position] Sales Engineer
[Reporting Line] Country Director
[Employment Type] Permanent
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
Global leading provider of high technology tools and systems for research and industry.
Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers and closely working with them on their projects
Arrange and run efficient direct sales & support activities from the first inquiry through the preparation of offers until getting the orders
Ensure technical and application-oriented customer advice in the scientific and industrial research environment
Monitors and reports monthly the status of: sales vs. target, competitor activity, market opportunities and promotion programs.
Lay out and run workshops and seminars and customer trainings in conjunction with application scientist.
To maintain and grow relationships with customers and manage overall customer satisfaction
Ensure end-user satisfaction and taking corrective action where necessary.
Support and run marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising.
Propose, agree and deliver strategic customer account development objectives.
To make sure that the CRM is maintained and kept current.
Uphold the Company Brand integrity and operate in a manner consistent with the Company brand values.
Ensures that all orders and other customer communications are promptly and accurately handled. Takes appropriate action to communicate customer service problems to customer support team.
Build and maintain effective working relationships with staff in all functions of the Business, (particularly marketing, operations and customer service) and with colleagues in Group market development world-wide.
Willing and able to travel within Korea as well as other countries as required.
[Professional Skills / Abilities]
Experience of working in sales of Raman Spectroscopy, Raman Imaging or related technologies in various markets
Experience of dealing with customers in the field working with analytical instruments or high-end microscopy
Experience of successfully managing customer projects in an international, high technology environment, or experience from within a distributor to the industry sector.
Excellent language skills - English spoken and written.
Distinct communication skills with the ability to present complex technical issues in an understandable way
Initiative and solution-oriented work approach with pronounced customer orientation
Progressive business experience within sales and /or experience of managing business development activities.
Process and procedural oriented. Understands how business processes can be used to reduce cost and improve performance to ensure customer satisfaction and enhance/develop the OI brand in the market.
Commercial understanding -able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for OI.
Understands interfaces to related functions – Marketing, Application, Operations etc. and works effectively across them.
Experienced in the use of advanced channel management techniques, e.g. incentivisation would be welcomed.
Proficient PC skills including MS Office
Strategically experienced – able to create and implement strategy for area of responsibility
Adaptable, able to flex to needs of customers, team and the business
Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively
"Can do" attitude – Decisive, able to work around issues to deliver performance
Superior communication and interpersonal skills to engage with and manage through people.
Strong analytical & negotiation skills, with track record of effective, difficult negotiations.
Organised, with solid administrative/reporting skills
Full driving licence preferable
Rounded in approach – sees bigger picture as well as own priorities and needs
Must be prepared to travel extensively (like to be up to 60% of time)
If you are interested, please contact firstname.lastname@example.org +82-2-6123-0100