[Company / Industry] Nano Technology / Industrial Equipment Manufacturer
[Position] Customer Success Executive
[Function] Sales
[Reporting Line] Korea Country Director
[Employment Type] Permanent
[Compensation] TBD
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
COMPANY DESCRIPTION:
Global leading provider of high technology tools and systems for research and industry.
PRIMARY PURPOSE:
To plan and manage all activities relating to the sale, supply and support of contracts, training and system upgrades including the delivery of successful promotional programmes and campaigns in Korea, utilising telemarketing and web-based activities for all BU'S present in the Korea Office.
To identify and develop influential relationships with significant current and potential a•stomers in order to fully understand their needs, using this to facilitate both increased sales of current products.
To support the achievement Of budgeted sales (value and v이ume), product mix.
To provide an administrative service to the Korea Sales Team, operating With minimum supervision and showing flexibility and the ability to prioritise.
JOB DESCRIPTION:
[ORDER MANAGEMENT]
To provide monthly forecast forsalesof contracts, training and upgrades
To manage the order process including packing, shipmentand invoicing / debt collection
Responsible for the review of all terms and conditions in contracts
[PRODUCT PROMOTION AND SALES]
To handle customer enquiries
To plan and co-ordinate the delivery of successful promotional programmes and campaigns in
To identify and engage with key customer accounts, both current and potential to define
To establish best practice promotion methodologies across territory
Attend customer meetings and conferences for the promotion Of CTU
Maintain good customer and OEM relationships, providing regular contact and developing self
Work With Business Managers to develop and maintain support agreement sales procedures
Convert warranty customers to support agreements, keeping current support agreements in
Follow up on open quotes
Conducting campaigns for specific service opportunities
Input to one or more databases and other records to track leads, quotes sales and other
Provide input to accounting department to assure proper support agreement billing (credits)
Maintain databases and other records and generate reports demonstrating results of support
Collect and compile competitive support agreement information
Provide support to colleagues such teams, service engineers,
Proactively identify issues and develop thorough and well-defined recommendations and
Contribute to the development Of new support agreement products
Review, make recommendations, and implement changes to the daily operations, procedures,
Responsible for the timely publishing of Key Performance Indicator Reports in agreed formats
Point of contact for customers on delivery dates
Interface With parent organization for issues relating to open orders, delivery schedule, and
Responsible for the daily management of administration functions including first line
Assist with inventory management for all business inventory
Identifies and prepares routinely or on a project basis reports for management on the State Of
Maintain an accurate and up to date CRM
Operate at all times in accordance with health and safety at work legislation
Undertake any other tasks or responsibilities in line with the scope and level Of responsibility
[CUSTOMER CONTACT]
Communicate With customers in a timely manner
Promote a positive image of the Company in all communications With customers
Ensure that the customer is kept up to date With latest product and service information.
[REPORTING]
Provide sales/marketing and administration reports within the agreed standards
Feedback information, suggestions, recommendations to purchasing patterns, product
[GENERAL]
Maintain and develop knowledge Of assigned products and their common applications,
Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and oOther market intelligence whilst in contact with the customer
Assist in knowledge transfer by training customers and other company employees when
Perform work safely at all times, maintaining an up to date knowledge of health & safety
Participate in training and development activities as required
Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required
[MAIN WORKING RELATIONSHIPS]
Works Closely With sales representatives and management
Works closely with customers
In addition to the above described duties, the post holder may be requested to perform other
[TYPICAL PEFORMANCE MEASURES]
Customer Satisfaction Levels
Quality Of relations and feedback from OEM partners
Sales volume and value for CTU
Future order book value/ volume
Lead generation
System and contract referrals.
JOB REQUIREMENTS:
[EDUCATION / QUALIFICATIONS]
Relevant materlal science degree essentlal, addltlonal buslness
[PROFESSIONAL SKILLS / ABILITIES]
Must have experience of analytical instruments in a NanoTech
Good understanding of the part applications and methods play in the sales of scientific instruments products
Applications knowledge on related techniques - eg EDS, EBSD, AFM, NMR,
Good understanding Of customer requirements and how to use
Organised, with solid administrative/reporting skills and proficient PC skills
Must be prepared and able to travel and stay overseas as required without
Clean driving licence
Commercially astute
[PERSONAL QUALITIES]
Adaptable, able to flex to needs of customers, team and the business
Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement
Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing the Company and distributor demands in meeting the ultimate customers needs effectively
"Can do" attitude – Decisive, able to work around issues to deliver performance
Superior communication and interpersonal skills to engage with and manage through people
Strong analytical & negotiation skills, with track record of effective, difficult negotiations
Rounded in approach – sees bigger picture as well as own priorities and needs
Must be prepared to travel extensively (like to be up to 60% of time)
If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100