Territory Sales Engineer - Material Analysis Group

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer

[Position] Territory Sales Engineer

[Function] Sales

[Reporting Line] Country Director

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

COMPANY INTRODUCTION:

Global leading provider of high technology tools and systems for research and industry.

JOB DESCRIPTION:

• Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers, distributors and agents.

• Develops and manages the annual process of: creating sales strategies and plans, sales assumptions, projections and goals. Evaluates market conditions and the timely adjustment of sales strategy to successfully adapt to those changes.

• Monitors and reports monthly the status of: sales vs. target, competitor activity, distributor / agent news, market opportunities and promotion programs.

• Initiates, plans and executes workshops, seminars and customer trainings

• Establishes and maintains a distributor / agent training and development program. Adjusts program to meet the needs of distributors, agents and market conditions consistent with the long-term goals of the company.

• “Reach through” distributors and agents, where necessary, to ensure end-user satisfaction, taking corrective action ( development actions) where necessary.

• Support and run joint marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising.

• Support distributors and agents on major bids, ensuring they are won at best price and terms. Intervene personally with end-users as appropriate. Personally lead major bids and win at best price and terms.

• To maintain and grow relationships with key customers, distributors and agents.

• Propose, agree and deliver strategic account development objectives.

• To make sure that the CRM is maintained and kept current.

• Uphold the Company Brand integrity and operate in a manner consistent with the Company brand values.

• Ensures that all orders and other customer communications are promptly and accurately handled. Takes appropriate action to communicate customer service problems to customer support team.

• To manage overall customer satisfaction.

• Build and maintain effective working relationships with staff in all functions of the business, (particularly marketing, operations and customer service) and with colleagues in group market development world-wide.

• The management of the post-sales support operations as appropriate including the provision of training to customers.

• The measurement and control of revenue, costs and operational performance so as to achieve agreed financial results. Ensuring maximisation of returns on billable services and pricing adjustments where necessary.

• The monitoring of non fiscal performance parameters such as response times, installation time and quality to ensure continual improvement to efficiency and customer service.

• To manage the provision of effective training courses to customers and those interested in gaining basic knowledge of techniques and applications or our products.

• Willing and able to travel extensively within Korea as well as other countries as required.

JOB REQUIREMENTS:

[Professional Skills / Abilities]

• Experience of working with at least one of the following techniques: NMR, AFM, EDS, EBSD, WDS, Nanomanipulators and Raman

• Experience of dealing with customers and distributors in the field working with analytical instruments in a NanoTech environment

• Experience of successfully managing and motivating distributors in an international, high technology environment, or experience from within a distributor to the industry sector.

• Excellent language skills - English spoken and written.

• Progressive business management experience within sales and/or marketing, experience of managing business development activities useful.

• Process and procedural oriented. Understands how business processes can be used to reduce cost and improve performance to ensure customer satisfaction and enhance/develop the OI brand in the market.

• Commercial understanding -able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for OI whilst balancing the needs of distributors.

• Understands interfaces to related functions – Marketing, Operations etc. and works effectively across them.

• Experienced in the use of advanced channel management techniques, e.g. incentivisation would be welcomed.

• Proficient PC skills including MS Office

[Desirable]

• Commercially astute.

• Strategically experienced – able to create and implement strategy for area of responsibility.

[Personal Qualities]

• Adaptable, able to flex to needs of customers, team and the business

• Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.

• Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively

• "Can do" attitude – Decisive, able to work around issues to deliver performance

• Superior communication and interpersonal skills to engage with and manage through people.

• Strong analytical & negotiation skills, with track record of effective, difficult negotiations.

• Organised, with solid administrative/reporting skills

• Full driving licence preferable

• Rounded in approach – sees bigger picture as well as own priorities and needs

• Must be prepared to travel extensively (like to be up to 60% of time)

If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100