Technical Service Manager

[Company / Industry] Global Supply Chain Company / Supply Chain

[Position] Technical Service Manager

[Function] SCM / Operations

[Reporting Line] Regional Senior Director, Quality Systems and Compliance

[Employment Type] Permanent

[Compensation] TBD

[Location] Korea

[Consultant in charge] Simon S. Kim

Company Description:

A company focused on innovating, optimizing, and managing the supply chains of global leading brands

Job Description: 

[For Clients]

• Be the face to the Customer when it comes to matters on quality, food safety, and compliance of packaging

• Establish and maintain relationships with the Customer so that timely communication of information about product performance and safety is delivered - Provide timely and accurate objective data to Customer SCM and QA leads 

• Regularly review and update the Customer to align expectations in the areas of: Quality, Compliance, Food Safety 

• Manage complaint handling and follow up. Report the root cause and action plans

• Support & lead packaging development initiatives for innovation, renovation & maintenance of packaging in the food service business

[For Suppliers]

• Establish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related matters

• Ensure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliers

• Visit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes.  Work together with suppliers to develop programs to improve deficient areas

• Lead continuous improvement in quality performance across product categories with supply partners and category teams to include, but not limited to:

• Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place to close gaps

• Supplier quality metrics through formal audits, e.g., complaint rate, quality scorecards, supplier ranking mechanism, GMP/HACCP, SQMS, social accountability, etc. to track, to report, and to lead improvements

• Monitor product performance at suppliers and stores. Actively manage non‐ conformances from the field

• Identify and implement best practices

• Implement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programs

• Ensure packaging standards and specifications are understood, enforced, and complied

• Create and maintain packaging and product specifications

• Select innovative technology and process to suit functionality and customer needs

• Design and conduct operational trials for NPD, brand maintenance & quality improvement needs

• Provide leadership in package testing, qualification and commercialization working closely with the vendors and regional teams.

[For Internal stakeholders]

• Integrate the "Voice of the Customer" into packaging specifications

• Implement metrics to track, report and lead improvements

• Coach supply partners & new suppliers to develop capability to meet Client's standards

• Assure that a workable mock recovery program and crisis action plan are in place, communicated, and understood

• Conduct regular product evaluations of local supplier production versus target products and monitor product quality performance

• Actively manage non‐conformances from the field

• Put in place the proactive quality systems and protocols and lead suppliers in the continuous improvement efforts

• Make sure the newly launched product is in expected quality by conducting appropriate evaluation under agreement with customer QA

• Identifying customer needs and uncovering improvement opportunities within work flow practices

• Responsible for practicing front end framework to achieve consumer and customer centric design via collaborating with Global Technical teams for selected innovation and renovation activities

• Active internal communication of the process and material benefits, including sustainability

• Translate any development or research findings in to meaningful business opportunities and communicate to cross functional teams

Job Requirements: 

• At least three years’ experience in a quality role in a manufacturing environment where he or she was responsible for raw materials through production to finished goods

• 5‐7 years experience in packaging development & commercialization in foods or consumer product industry

• Able to communicate in Korean and English

• Prefer candidates with experiences fin packaging manufacturing industry

• Prefer candidates with knowledge of packaging forms, coatings & conversion processes

• Bachelor's degree in the related quality field (BS/MS in packaging or materials engineering)

• Detail-oriented

• Technical knowledge on paper/plastic products and quality management systems

• Ability to maintain composure under pressure

• Capable of working independently with minimal supervision

• Highly motivated with the desire to achieve

• Ability to communicate with and influence internal and external customers

• Excellent organizational & project management skills

• Confident with problem solving

• Capable of identifying and implementing continuous process improvements

• Ability to Multi-task

• Work closely with suppliers on quality programs

• Demonstrate knowledge of quality practices and principles in a proactive manner to lead supply partners and to educate the Customer

If you are interested, please contact simon.kim@rp4rp.com  +82-2-6123-0100