Store General Manager

[Company / Industry] Global sports apparel maker / Sports Apparel & Accessories

[Position] Store General Manager

[Function] Operations

[Reporting Line] TBD

[Employment Type] Full time

[Compensation] TBD

[Location] Seoul, Korea

[Global HQ] London, UK

[Consultant in charge] Simon S. Kim

Company Description:

Reputable global sports apparel brand

JOB DESCRIPTION:

• Lead and manage a high-performing Club team, ensuring the employee experience is in line with the Company's expectations and drives the customer experience

• Develop a customer database to create a community around the club that will create a local, loyal customer base

• Be the ultimate Company Ambassador, seen by others as a role model and bring to life the Company's core values – Passion, Determination, Creativity & Communication

• Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands

• Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams

• Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses

• Provide high value feedback on trading opportunities, when required, to the Retail Operations team

• Ensure seamless execution of the world-class customer experience and presentation standards

• Distribute communications to all members of the store team and lead by example when embracing brand messages

• Ensure events are managed in partnership with all relevant stakeholders

• Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively developed for their and the store’s success

JOB REQUIREMENTS:

• 5+ years store management experience in a luxury retail environment

• A passion for delivering a world-class customer experience

• A proven track record of delivering results and the drive to exceed expectations

• An understanding of food & beverage retailing

• Strong planning and organisational skills with a sense of priority for deadlines and attention to detail

• Ability to demonstrate excellent leadership and people management skills

• Proven ability to network, recruit, train, develop and assess talent

• The creativity and drive to build and host memorable events at the Clubhouse, which bring the the Brand experience to life

• Strong verbal and written communication skills

• Ability to be flexible and agile to meet business needs

• Computer proficiency with Apple Mac & MS Office

• A keen cyclist with a strong interest in the sport of road racing.

If you are interested, please contact simon.kim@rp4rp.com, +82-2-6123-0100