Sales Engineer

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer

[Position] Sales Engineer

[Function] Sales

[Reporting Line] Country Director

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

Global leading provider of high technology tools and systems for research and industry.

JOB DESCRIPTION:

• Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers and closely working with them on their projects

• Arrange and run efficient direct sales & support activities from the first inquiry through the preparation of offers until getting the orders

• Ensure technical and application-oriented customer advice in the scientific and industrial research environment

• Monitors and reports monthly the status of: sales vs. target, competitor activity, market opportunities and promotion programs.

• Lay out and run workshops and seminars and customer trainings in conjunction with application scientist.

• To maintain and grow relationships with customers and manage overall customer satisfaction

• Ensure end-user satisfaction and taking corrective action where necessary.

• Support and run marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising.

• Propose, agree and deliver strategic customer account development objectives.

• To make sure that the CRM is maintained and kept current.

• Uphold the Company Brand integrity and operate in a manner consistent with the Company brand values.

• Ensures that all orders and other customer communications are promptly and accurately handled. Takes appropriate action to communicate customer service problems to customer support team.

• Build and maintain effective working relationships with staff in all functions of the Business, (particularly marketing, operations and customer service) and with colleagues in Group market development world-wide.

• Willing and able to travel within Korea as well as other countries as required.

JOB REQUIREMENTS:

[Professional Skills / Abilities]

• Experience of working in sales of Raman Spectroscopy, Raman Imaging or related technologies in various markets

• Experience of dealing with customers in the field working with analytical instruments or high-end microscopy

• Experience of successfully managing customer projects in an international, high technology environment, or experience from within a distributor to the industry sector.

• Excellent language skills - English spoken and written.

• Distinct communication skills with the ability to present complex technical issues in an understandable way

• Initiative and solution-oriented work approach with pronounced customer orientation

• Progressive business experience within sales and /or experience of managing business development activities.

• Process and procedural oriented. Understands how business processes can be used to reduce cost and improve performance to ensure customer satisfaction and enhance/develop the OI brand in the market.

• Commercial understanding -able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for OI.

• Understands interfaces to related functions – Marketing, Application, Operations etc. and works effectively across them.

• Experienced in the use of advanced channel management techniques, e.g. incentivisation would be welcomed.

• Proficient PC skills including MS Office

[Desirable]

• Commercially astute.

• Strategically experienced – able to create and implement strategy for area of responsibility

[Personal Qualities]

• Adaptable, able to flex to needs of customers, team and the business

• Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.

• Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively

• "Can do" attitude – Decisive, able to work around issues to deliver performance

• Superior communication and interpersonal skills to engage with and manage through people.

• Strong analytical & negotiation skills, with track record of effective, difficult negotiations.

• Organised, with solid administrative/reporting skills

• Full driving licence preferable

• Rounded in approach – sees bigger picture as well as own priorities and needs

• Must be prepared to travel extensively (like to be up to 60% of time)

If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100