Customer Service Supervisor

[Company / Industry] Global healthcare logistics company / Supply and Logistics

[Position] Customer Service Supervisor

[Function] Customer Services

[Reporting Line] Customer Services Manager

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments.

Job Description:

[Main Purpose]

To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management, meetings, meetings with clients if required, assisting auditors.

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames

• To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks)

• Working with customers on daily basis with the aim of developing an excellent working relationship

• Analysis of repetitive operational problems and development of possible service solutions.

• Advise customer latest booking times and documentation required

• Booking shipment with use of the Company booking system

• Supporting other departments within the Company – Customer Relationship Management/Transport/Operations and Sales

• Supplying customers with the Company Service information,

• Potential customer information to be given to the Sales department

• Keeping Customer services team holiday, sickness, overtime records

• Arranging Customers Services shift Roster

• Attending management meetings weekly

• Attending meetings with customers if required

• Assisting auditors if required

• Training Customers services staff

• Overseeing daily Customer Services operations and monitoring level of service provided

Job Requirements:

[Knowledge]

• PC/System Literate

• Ability to deal with inquiries and day to day issues

• Prefer candidates with; International Logistics knowledge, Understanding of Central Lab and Clinical Trial Supplies industry, Different temperature requirements for the transportation of shipments, Multilingual

[Skills and Abilities]

• Excellent communication skills

• Excellent problem solving and prioritization skills essential.

• Excellent teamwork skills.

• Flexibility in working hours required.

• Prefer candidates with; Complete and thorough understanding of Aviation/Airline Networks, Excellent communication skills with the ability to influence others, Ability to use own initiative in order to research and grow professionally and gain extra experience

[Experience]

• Experience of Courier or Freight Industry

• Working with key decision makers

• Able to influence others to ensure business targets are met.

• Working within a busy environment

• Prefer candidates with an understanding of the services provided by Integrators

[Qualifications]

• Excel/Word Qualifications

• Prefer candidates with; Forecasting/Analytical qualifications, relevant International Trade licenses

If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100