Associate Clinical Support Manager

[Company / Industry] Global Medical Device Company / Healthcare

[Position] Associate Clinical Support Manager

[Function] Client Support

[Reporting Line] Clinical Support Team Leader

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

Global Medical Device Company specializing in dental devices

Job Description:    

• An Associate Clinical Support Manager

• Manage day to day tasks within Clinical Care department

• Oversee development of content of clinical training and reference materials, manage content, process, and message of Clinical Customer Support

• Provide Clinical Training (internal) – Establish and oversee internal clinical education, in particular Sales and Clinical Customer Support

• Act as the liaison for key research personnel at the company Research Partner Institutions

• Represent the company's clinical research at academic and professional events

• Provide clinical guidance to team members related to research project.

• Work with Key Opinion Leaders in the development of publications that can be used as case studies. Administer clinical studies and act as the marketing liaison

• Ensure adequate coverage and availability of resources and ensure ownership, action to resolution, back up and contingency within the team

• Manage departmental procedures to obtain 100% accuracy and completeness in all area

• Continuously identify and drive improvement initiatives through people, process & systems/tools

• Participate in proactive team efforts to achieve departmental and company goals

• Provide support to audit processes and quality management system as required

Job Requirements:  

• College graduate (BA/BS) in dentistry, biology or chemistry are preferred

• Minimum 5 years’ related experience in medical / dental related areas

• Excellent written and verbal communications skills in English

• Results oriented with proven work experience

• Strong interpersonal, listening and persuasive communication skills with an ability to craft a compelling message and tailor it for a given audience

• Critical-thinking abilities to analyze business problems and situations and target specific needs of customers

• Demonstrated ability to take initiative to creatively solve problems in a timely fashion, make decisions independently and implement changes quickly and effectively

If you are interested, please contact simon.kim@rp4rp.com  +82-2-6123-0100