Application Scientist

[Company / Industry] Nano Technology / Industrial Equipment Manufacturer

[Position] Application Scientist

[Function] Engineering

[Reporting Line] Head of Application, USA

[Employment Type] Permanent

[Compensation] TBD

[Location] Seoul, Korea

[Consultant in charge] Simon S. Kim

Company Description:

Global leading provider of high technology tools and systems for research and industry.

JOB DESCRIPTION:

[Applications Support, Marketing Support and Sales Assist]

• To identify and engage with key customer accounts, both current and potential to define current and future analytical requirements

• To provide strategic technical input into the appraisal process of business opportunities in Korea

• Create and follow up new enquires promptly and efficiently

• To support the direct sales team and distributors by conducting customer demonstrations of AFM products, providing technical expertise, pre-sales experimental consultation, sales support and customer sample analysis

• Establishes and maintains a distributor partner training and development program. Adjusts program to meet the needs of distributor partners and market conditions consistent with the long-term goals of the company

• Carry out customer demonstrations, workshops / seminars and/or produce applications reports for customers

• To collaborate and provide technical input to the sales and marketing teams to assist manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions as well as digital campaigns on social media

• To manage demonstration and loan stock installed at both customers and distributors ensuring that targets are met for depreciation and utilization

• To support the achievement of budgeted sales (value and volume), product mix; and to develop relationships by supporting distributors and customers in order to facilitate increased sales

• Maintain good customer and distributor relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of the Company and its products at all times

• Develop new applications and techniques and author technical notes, application notes, and/or scientific journal articles

• Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings

• Help continually improve product hardware and software by suggesting new features and by reporting bugs or user interface issues

• Maintain an accurate and up to date contact database using Infor CRM

• Manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions

• Participate in training and development activities as required

• Operate at all times in accordance with health and safety at work legislation

• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required

[Customer Contact]

• Communicate with customers and distributor partners in a timely manner concerning the status of application issues

• Promote a positive image of the Company in all communications with customers and distributors, whether in person, by telephone or in writing

• Ensure that all visits are properly prepared. This preparation should include liaison with distributors

• Advice customers on the availability of the Company instrumentation related options, upgrades, support contracts, and other service products. Ensure that the customer is kept up to date with latest product information

[General]

• Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary

• Assist in knowledge transfer by training customers and other company employees when required.

• Maintain awareness of, and minimize where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed

• Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation

• Participate in training and development activities as required

• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required

[Main working relationships]

• Works closely with sales team and management

• Works closely with customers

• Works closely with HQ and Regional Marketing Teams

JOB REQUIREMENTS:

• Advanced Degree in Physics, Chemistry, or Materials Science is required. PhD desirable

• Must have at least 5 years experience of working with AFM

• Good understanding of the part applications and methods play in the sales of the AFM products

• Good understanding of customer requirements and how to use equipment to best effect to demonstrate this. Ability to demonstrate AFM operation is essential

• Organised, with solid administrative/reporting skills and proficient PC skills including MS Office

• Must be prepared and able to travel and stay overseas as required without restriction, subject to normal visa requirements

• Proficient PC skills including MS Office

• Native Korean / Fluent English (spoken and written)

• Clean driving licence

• Adaptable, able to flex to needs of customers, team and the business

• Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement

• Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing the Company and distributor demands in meeting the ultimate customers needs effectively

• "Can do" attitude - Decisive, able to work around issues to deliver performance

• Superior communication and interpersonal skills to engage with and manage through people

• Strong analytical skills

• Rounded in approach - sees bigger picture as well as own priorities and needs

• Must be prepared to travel

If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100