Global Medical Device Company specializing in dental devices
Provide training to customers in the areas of the company products and trouble-shooting any of these software/hardware in their different interactions with relevant software, virtually or onsite.
Assist with review and creation of educational presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related to the company products
Investigation and Analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
Ensure timely resolution to customer contact issue whether in-bound or out-bound.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
Participate on weekly meeting with the team to identify issues, measure data and provide results
Conduct occasional evaluations to the training provided to our customers by distributor personnel.
Follow up on customers after the initial distributor has concluded to evaluate learning curve and if there are any needs of further follow ups or extra educational material.
[Additional job responsibilities]
Provides technical assistance to customers
Provide training to internal customers and occasionally to distributor personal or external customers
Follows all departmental and company procedures as indicated in quality, administrative, or other systems
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Travel: Up to 25% may be required.
ACADEMIC BACKGROUND: A bachelor's or master degree in in dentistry, biology or chemistry are preferred or any other technical field related to the organization's area of specialization, or equivalent in experience.
REQUIRED EXPERIENCE: At least 2 years of experience in a similar operational role in a fast growing international company or within Align in a similar environment.
LANGUAGES: Must be highly fluent in English, excellent verbal and written English communication skills. Overall excellent communication skills are required.
Fluency in other languages is a plus.
Strong interpersonal, problem solving, organizational and prioritization skills are essential. Must be self-motivated and initiating.