[Company / Industry] Global sports apparel maker / Sports Apparel & Accessories
[Position] Store General Manager
[Function] Operations
[Reporting Line] TBD
[Employment Type] Full time
[Compensation] TBD
[Location] Seoul, Korea
[Global HQ] London, UK
[Consultant in charge] Simon S. Kim
Company Description: Reputable global sports apparel brand
JOB DESCRIPTION:
Lead and manage a high-performing Club team, ensuring the employee experience is in line with the Company's expectations and drives the customer experience
Develop a customer database to create a community around the club that will create a local, loyal customer base
Be the ultimate Company Ambassador, seen by others as a role model and bring to life the Company's core values – Passion, Determination, Creativity & Communication
Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands
Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams
Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses
Provide high value feedback on trading opportunities, when required, to the Retail Operations team
Ensure seamless execution of the world-class customer experience and presentation standards
Distribute communications to all members of the store team and lead by example when embracing brand messages
Ensure events are managed in partnership with all relevant stakeholders
Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively developed for their and the store’s success
JOB REQUIREMENTS:
5+ years store management experience in a luxury retail environment
A passion for delivering a world-class customer experience
A proven track record of delivering results and the drive to exceed expectations
An understanding of food & beverage retailing
Strong planning and organisational skills with a sense of priority for deadlines and attention to detail
Ability to demonstrate excellent leadership and people management skills
Proven ability to network, recruit, train, develop and assess talent
The creativity and drive to build and host memorable events at the Clubhouse, which bring the the Brand experience to life
Strong verbal and written communication skills
Ability to be flexible and agile to meet business needs
Computer proficiency with Apple Mac & MS Office
A keen cyclist with a strong interest in the sport of road racing.
If you are interested, please contact simon.kim@rp4rp.com, +82-2-6123-0100