JOBs, NEWs and Advice

[Company / Industry] Global healthcare logistics company / Supply and Logistics [Position] Customer Service Supervisor [Function] Customer Services [Reporting Line] Customer Services Manager [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim Company Description: Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments. Job Description: [Main Purpose] To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management, meetings, meetings with clients if required, assisting auditors. To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks) Working with customers on daily basis with the aim of developing an excellent working relationship Analysis of repetitive operational problems and development of possible service solutions. Advise customer latest booking times and documentation required Booking shipment with use of the Company booking system Supporting other departments within the Company – Customer Relationship Management/Transport/Operations and Sales Supplying customers with the Company Service information, Potential customer information to be given to the Sales department Keeping Customer services team holiday, sickness, overtime records Arranging Customers Services shift Roster Attending management meetings weekly Attending meetings with customers if required Assisting auditors if required Training Customers services staff Overseeing daily Customer Services operations and monitoring level of service provided Job Requirements: [Knowledge] PC/System Literate Ability to deal with inquiries and day to day issues Prefer candidates with; International Logistics knowledge, Understanding of Central Lab and Clinical Trial Supplies industry, Different temperature requirements for the transportation of shipments, Multilingual [Skills and Abilities] Excellent communication skills Excellent problem solving and prioritization skills essential. Excellent teamwork skills. Flexibility in working hours required. Prefer candidates with; Complete and thorough understanding of Aviation/Airline Networks, Excellent communication skills with the ability to influence others, Ability to use own initiative in order to research and grow professionally and gain extra experience [Experience] Experience of Courier or Freight Industry Working with key decision makers Able to influence others to ensure business targets are met. Working within a busy environment Prefer candidates with an understanding of the services provided by Integrators [Qualifications] Excel/Word Qualifications Prefer candidates with; Forecasting/Analytical qualifications, relevant International Trade licenses If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100

[Company / Industry] Global healthcare logistics company / Supply and Logistics [Position] Client Relationship Manager [Function] Customer Services [Reporting Line] Customer Services Manager [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim Company Description: Reputable global company specializing in logistics for clinical trial materials and sensitive drug shipments. Job Description: [Main Purpose] To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution Develop excellent working relationships and communicate courteously with the customer in order to influence the achievement and maintenance of service performance and encourage new business with existing clients Advise customer latest booking times and documentation required. Booking and processing shipment requests within the Company's internal database and Generating and verifying shipping documentation Manage and mentor any Customer Service agent direct reports ensuring compliance within day to day activities Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and the Company's Network Guidelines, policies and procedures Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director Working with all departments, to develop and implement solutions for new business requirements in accordance with the Company's Guidelines Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns To be commercially aware, dealing with internal and external customers to increase business profitability. To ensure a good level of understanding and knowledge of the Company organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately To build and maintain strong relationships with all internal departments and work as part of a team Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary Identify weak shipping routes in terms of service expectation and profitability Presto Champion for Branch (if applicable). Job Requirements: [Knowledge] PC/System Literate Ability to deal with inquiries and day to day issues Prefer candidates with; International Logistics knowledge, Understanding of Central Lab and Clinical Trial Supplies industry, Different temperature requirements for the transportation of shipments [Skills and Abilities] Excellent communication skills Excellent problem solving and prioritization skills essential Excellent team work skills Flexibility in working hours require Prefer candidates with; Complete and thorough understanding of Aviation/Airline Networks, Excellent communication skills with the ability to influence others, Ability to use own initiative in order to research and grow professionally, gain extra experience experience [Work Experience] Experience of Courier or Freight Industry Working with key decision makers Able to influence others to ensure business targets are met Working within a busy environment Prefer candidates with; An understanding of the services provided by Integrators, Project Management [Qualifications] Excel/Word Qualifications Prefer candidates with, International Trade related licenses If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100

[Company / Industry] Entertainment / Mobile Games [Position] HR Leader [Function] Operations [Reporting Line] CEO [Employment Type] Permanent [Compensation] TBD [Location] Seoul, Korea [Consultant in charge] Simon S. Kim Company Description: Global leader in mobile games Job Description: Responsible for establishing recruiting strategy and executing HR process In charge of on-boarding program for new comers In charge of planning employee benefits and execution In charge of planning employee compensation and bonus schemes In charge of employee contracts, payroll and annual leaves In charge legal matters related to HR / Labor Job Requirements: Minimum 5+ years of HR experience in Game/IT Industry Overall HR and Business support experience including recruitment Strategic thinker and strong execution Fluent English /Native Korean Role could possibly extend beyond HR (i.e. PR, Business support) Prefer candidates who has experience in organization with 100~200 employees Prefer candidates with experience in making HR / Recruitment manuals Passion for games If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100